Order Cancellation Policy

We understand that plans can change, and you may need to cancel your order. This policy explains how cancellations are handled and what options are available depending on your order status.

Cancellation Before Shipment

If your order has not yet been processed or shipped, you may request a cancellation through our customer support channels. Once approved, you will receive a full refund of the amount paid. No cancellation fees will apply.

Cancellation After Shipment

If your order has already been shipped, it can no longer be canceled. However, you may request a return after the item has been delivered. Please follow the return instructions included with your package or contact our customer support team for assistance.

Refund Processing

Refund Approval: Once your cancellation request is reviewed and approved, the refund process will begin.

Processing Time: Refunds are typically processed within 1–5 business days after approval.

Original Payment Method: All refunds will be issued to the original payment method used at checkout. Processing times may vary depending on your payment provider.

Contact and Support

If you have any questions about canceling your order or need assistance, please contact our customer support team through our available service channels. We are here to help ensure a smooth experience.

Phone:+1 (214) 580-6412

Email:client@lumvirel.com

Address:2401 Addiebelle St #C,Marshall,TX 75672,United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)